Shipping policy

Thank you for shopping at Shapenix. We are committed to delivering your order quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1-3] business days.

• Orders are not shipped or delivered on weekends or holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

• In the event of a significant delay, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery delays can occasionally occur due to courier issues or customs processing for international orders.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can monitor your package directly at shapenix.com.

4. Customs, Duties, and Taxes

ShapeniX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact the shipment carrier to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.

• Take photos of the damaged item and the box to assist in the process.

6. International Shipping Policy

We currently ship to [List Countries, e.g., USA, Canada, UK, and EU]. If your country is not listed at checkout, please contact our support team at support@shapenix.com to see if arrangements can be made.

---

Helpful Tips for Shapenix:

• Keep it Updated: If you use dropshipping, make sure your "Processing Time" reflects the reality of your suppliers.

• Visibility: Place a link to this policy in your website footer and on your checkout page.

• Lost Packages: It’s often helpful to add a small note stating that Shapenix is not liable for packages marked "Delivered" by the carrier but not received by the customer.

Does your store primarily handle domestic shipping, or are you planning to ship internationally from day one?